Returns and Exchanges

Return Policy

The return policy is designed to ensure all customers receive the best service possible. It covers a variety of scenarios such as returns, exchanges and defective or damaged products. Below are the different return policies that we offer and what each of them covers.

All return and exchange MUST obtain a RMA number before sending the items back. No return and exchange will be processed without a RMA number.

Returns

We offer a thirty (30) days FREE return policy starting from the date the product was delivered. However, the product must still be in the original package and unused to be accepted as a return.

Return items must be shipped in proper packaging. Bowling ball box must be inside a shipper box. We will not accept any item for return without proper packaging.

Exchanges

Exchanges can be made within a thirty (30) days time period starting from the date the product was delivered. This policy applies to products that are NOT defective in any way but you simply want to exchange it for something else. Simply contact us via our messaging system and we will set it up for you.

Received the Wrong Item

If for some reason you receive the wrong item you will need to contact us immediately.   Send an email to us explaining the problem.  Always use the order number for the product when contacting us for faster service.

Received Damaged Items

In the event you received damaged items that need to be returned there are a few simple steps that you should follow.  First, send an email with a brief description explaining the damage.  Include your order number, telephone number and a time when you can be reached.  Attach pictures of the damaged item and any damage that was done to the packaging during delivery.

Return and Exchange Address